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  • Q Who do I contact if I have any issues with my Tybori product?
    A

    Please contact the place of purchase with any issues on the first instance. If you need further assistance, please email customerservice@tybori.com

  • Q How do I look after my Tybori product?
    A

    In the support section of our website there is a ‘Care & Maintenance’ page. This page provides all the information you need to know on caring for your Tybori product.

  • Q How do I/Can I clean my Tybori product?
    A

    You can clean all Tybori products, but please make sure you carefully read the care & maintenance sheet received with your product before cleaning. For more information on taking care of your product, please go to the ‘Care & Maintenance’ page in the support section of our website.

  • Q Should I cover my Tybori product?
    A

    When not in use outdoors, if unable to store inside, it is advisable to cover all Tybori product to protect from sun, wind, rain, frost, tree sap, bird droppings etc. . It is NOT advisable to cover natural products (Wood, Rope, Ceramic furniture, etc) with a non-breathable fully waterproof plastic cover, as these covers can retain moisture under them causing a build up of mould.

  • Q Can I leave my Tybori product out during winter?
    A

    We recommend that you bring your Tybori product indoors during winter months, to prolong the life of your product. You can leave it outdoors if you wish but please make sure you cover your product with a protective 'breathable' cover. Before storing your furniture ensure any moisture collected in frame tubes is drained out. In areas which are prone to heavy frost it is advisable to store stone furniture in a frost free environment. Cushions should be stored or covered when not in use to protect them from rain, sunlight, dust etc.

  • Q Can I leave season-proof cushions outside?
    A

    Yes, season-proof cushions can be left outside all summer but should be brought inside for protection during longer periods when not in use, and in sustained periods of inclement weather. Please note scatter cushions sold with sets are not classed as eden season-proof cushions and therefore do not have the same weatherproof qualities.

  • Q What should I do if my cushions get wet?
    A

    Where the cushion cover is removable, we recommend separating the cover from the inner filling and letting it air dry.

  • Q Which gas should I use with my Tybori barbecue?
    A

    We will configure the Fitting & Regulator Valve & Hose right for your country, and we do recommend the use of Propane Gas which meet your local national standards for our Tybori barbecues.

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